Delivery and Shipping Policy

Key Delivery Information

Carrier: Aras Kargo
Estimated Delivery: 2–5 business days after order/payment confirmation
Free Standard Shipping: Product total of TRY 2,000 or more after discounts
Orders Below TRY 2,000: The charge is shown before checkout.

Order Preparation

Orders are prepared after payment and stock checks, using packaging intended to protect product integrity and food safety. Orders placed during weekends, public holidays or campaigns may be processed on the next business day.

Address and Receipt

The Buyer is responsible for providing complete and accurate delivery information. Tracking details are supplied where available. If the recipient is unavailable, the carrier’s delivery procedure applies. Additional costs arising from an incorrect address or unjustified non-collection may be requested only to the extent permitted by law.

Delays and Force Majeure

The Buyer is informed of material delays caused by carrier congestion, weather, transport interruption, public-authority decision or force majeure. If the statutory maximum delivery period is exceeded, the consumer may terminate the contract and receive a refund within the legal period.

Package Inspection

The recipient is advised to inspect the outer package at delivery and request a report for visible damage. This recommendation is not a prerequisite for exercising statutory rights concerning defective goods.

Food Safety and Packaging

Products are packed according to their storage requirements and package integrity. After delivery, products must be stored in accordance with the instructions on their packaging.

Split Shipments and Undeliverable Orders

Products in one order may be sent in separate packages where operationally necessary, without an additional shipping charge. If an order is returned because of an address problem or non-collection, the Seller contacts the customer and resolves reshipment or cancellation in view of product suitability and mandatory consumer rights.

Mandatory rights reservedNothing on this page may be interpreted as limiting any mandatory consumer or data-protection right under applicable law.

Language noticeThis English page is provided as a convenience translation. In the event of any inconsistency, the corresponding Turkish text and mandatory Turkish law shall prevail.