Cancellation, Withdrawal and Return Policy

Order Cancellation

A cancellation request may be submitted through info@oguttarim.com or +90 342 238 41 35 before the order is handed to the carrier. If preparation or shipment has already started, the withdrawal/return procedure applicable to the product is followed.

How to Request a Return

1. Provide your order number, full name and the product concerned.
2. Send the request through email, KEP, the website return area or the Seller’s registered address.
3. Obtain the Aras Kargo return code issued by the Seller.
4. Pack the product safely, preferably with invoice/e-invoice information.
5. Ship it within 10 days after the withdrawal notice and retain the shipping receipt.

Return Shipping

No return shipping charge is imposed where the Aras Kargo method specified by the Seller is used. If that carrier has no branch at the consumer’s location, the Seller arranges collection without additional cost.

Non-returnable Products

• Goods liable to deteriorate or expire rapidly;
• Goods whose protective packaging or seal has been opened and which are unsuitable for return for health or hygiene reasons;
• Personalised or specially prepared goods;
• Goods inseparably mixed with other items after delivery.

A product being food does not by itself exclude withdrawal; each product is assessed according to perishability, date, protective packaging and hygiene conditions.

Damaged, Spoiled, Missing or Incorrect Products

A carrier damage report is recommended for visible transit damage. Keep the product and packaging and contact the Seller with the order number, photographs, batch/lot number and date information. Absence of a report or unboxing video does not automatically eliminate statutory consumer rights.

Refunds

Eligible refunds are made to the original payment method without charge. Subject to statutory rules, withdrawal refunds are initiated within 14 days after the notice reaches the Seller. The time required for the bank to credit the account may vary.

Corporate Invoices

For orders invoiced to a business, a return invoice or relevant electronic document may be requested where required by tax legislation. This requirement is not applied in a manner that removes mandatory consumer rights.