Preliminary Information Form

Products and Order

The product name, essential characteristics, quantity, tax-inclusive price, discounts, shipping charge, payment method, delivery address and final amount payable are displayed on the product page and in the Order Summary before checkout.

Payment

Payment is made by credit/debit card or any other method offered at checkout. Transactions are processed through the secure infrastructure of the authorised bank or payment service provider.

Delivery and Shipping

Orders are delivered within Türkiye via Aras Kargo. The estimated delivery time is 2–5 business days from order/payment confirmation, subject to the statutory maximum delivery period.

Standard shipping is free for orders of TRY 2,000 or more. For lower-value orders, the shipping charge is shown before the consumer assumes a payment obligation.

Withdrawal and Returns

Unless an exception applies, the consumer may withdraw within 14 days after delivery. Notice may be given through info@oguttarim.com, oguttarim@hs01.kep.tr, the website return-request area or the Seller’s address. The product must be returned within 10 days after notice, using the Aras Kargo return method instructed by the Seller. No return shipping charge is imposed when the specified method is used. Subject to statutory conditions, the refund is made within 14 days after the Seller receives the notice.

Withdrawal Exceptions

• Goods liable to deteriorate or expire rapidly;
• Opened sealed goods unsuitable for return for health or hygiene reasons;
• Personalised or specially prepared goods;
• Goods inseparably mixed with other items after delivery.

Statutory remedies for defective, spoiled, damaged, incomplete or incorrectly supplied goods remain available.

Complaints and Confirmation

Complaints may be submitted through the Seller’s contact channels. By placing the order, the consumer confirms that the essential characteristics, seller identity, total price, additional charges, payment, delivery, withdrawal right and exceptions were disclosed before the payment obligation arose.